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Nexus Domain Tools
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Refund Policy

Last updated: 12 November 2026

This policy covers Nexus DNS Pro, our paid software license, sold as a one-time purchase. Checkout, payment, tax, and refunds are handled by Paddle.com acting as our merchant of record. This policy does not apply to the free tools, which carry no purchase and no payment.

14-day money-back guarantee

If Nexus DNS Pro isn't working for you, you can request a full refund within 14 days of purchase — any reason, no questions asked.

How to request a refund

  • Reply to your Paddle receipt email and select the refund option, or contact Paddle support through the link on that receipt — they can process the refund directly.
  • Or email [email protected] with your Transaction ID (starts with txn_) and the email you paid with, and we'll request the refund with Paddle on your behalf.

Processing and timing

  • Approved refunds are issued to your original payment method through Paddle, typically within a few business days. Bank and card settlement times vary by provider.
  • Refunds include the full purchase price; Paddle confirms the final amount on the refund.

What happens to your license

  • When a refund is approved, the license for that transaction is revoked — further redemptions are blocked and we ask that you remove the license key and stop using the software.
  • A refunded purchase cannot be re-redeemed. Buy again if you change your mind later.

After 14 days

Outside the 14-day window we can still help in clear cases — a duplicate purchase, a charge that never delivered a usable license, or a purchase made in error. Email us with the transaction details and we'll review it with Paddle.

Statutory rights

Nothing in this policy limits rights you may have under the law of your country — including EU/UK distance-selling withdrawal rights and South Africa's Consumer Protection Act. Where those apply, they work alongside this policy.

Fraud and abuse

We may decline refunds where there is evidence of fraud, license-key resale or sharing at scale, or repeated refund abuse. Legitimate buyers within the 14-day window are always covered.